Maintenance and Support Plans

Great websites need ongoing care. The sites we build for you look sharp, run fast, and make your clients proud. To keep them that way, they need consistent maintenance and expert attention.

That’s where our Maintenance and Support Plans come into play. They keep your work online, up-to-date, and running exactly as it should.

We’re here to protect your investment and continuously improve stability and performance over time. Our proactive approach keeps sites running at their best and reduces unexpected emergencies.

You’ve invested in building something that’s uniquely yours. You own the code. You own the experience. But owning that asset also means you’re responsible for keeping it safe, compliant, and current.

That’s where we come in. White Rabbit Group provides end-to-end management for websites and web applications. We keep your code clean, secure, and maintainable so your team doesn’t have to worry about updates, vulnerabilities, or technical debt.

We handle security, performance, updates, and optimization so you can focus on growth.

• Our audit-first approach that prevents problems before they start
• Simple monthly plans designed for real-world needs
• What's included, what's extra, and how we handle urgent requests
• Long-term strategies to maximize the value of your investment

What We Maintain:

• Updates and Compatibility - We update platform core (such as WordPress, Shopify, Drupal, etc.), themes, plugins, and apps, then test everything to ensure nothing breaks.
• Security Protection - Regular security reviews help identify and fix vulnerabilities before they turn into breaches.
• Backup and Monitoring - Automated daily backups with uptime monitoring and instant alerts.
• Content and Light Fixes - Minor content updates and small fixes within your included monthly hours.
• Post-Update Quality Assurance - Testing critical user journeys: homepage, key landing pages, product pages, checkout flows, and other primary conversions.

We prioritize by impact, then schedule tasks across the month. If a request needs more than your included time, we estimate it upfront. You get clear status updates and a monthly summary of completed work.

A site that is stable, secure, and fast, with routine work handled and room for the unexpected.

Investment: $1,000 (one-time)

• Up to 10 hours of deep analysis covering performance, security, code quality, and stability
• Detailed findings report with prioritized recommendations and work estimates
• Quick wins implemented during the audit
• Clear plan for stabilizing and maintaining your site going forward

If More Time Is Needed:

Complex sites may require additional hours beyond the initial 10. Extra time bills at $100/hour and is approved by you before we proceed.

Why This Matters:

The audit eliminates hidden problems that would otherwise slow down future work. It sets a clean baseline, reduces emergency fixes, and makes monthly maintenance more efficient and predictable.

Plan Details:

We Also Support Maintenance For:

• Custom web applications
• Mobile apps tied to your web experience
• Headless WordPress and other custom setups

These are quoted separately based on complexity.

SLA Levels:

• Optimized hosting stack with regular updates
• Server-level security hardening and firewall protection
• Automated backups with support for fast restoration when needed
• Real-time uptime monitoring with instant alerts
• Single point of contact for hosting and maintenance issues

Why This Matters:

One partner for infrastructure and maintenance means faster problem resolution, fewer handoffs, and no finger-pointing when issues arise. Everything works together because we control the entire stack.

Pay for 11 months and receive one bonus month of maintenance at no additional cost. Lock in consistent service, reduce invoice processing, and enjoy uninterrupted coverage.

Frequently Asked Questions:

• What if I need more than my included hours? We estimate additional work before starting. You approve the estimate, we complete the work, and bill at $100/hour beyond your monthly allowance.
• Can I roll over unused hours? Included hours reset monthly and do not roll over. In practice, there aren’t “unused” hours. We reserve and use that time to actively monitor, maintain, and support your site.
• What qualifies as a "large feature" outside maintenance? Redesigns, new functionality, third-party integrations, and substantial content migrations are quoted as separate projects with dedicated timelines and scope.
• How do SLA response windows work? The SLA guarantees triage begins within the specified window during agreed coverage hours. Full resolution time depends on issue complexity.
• Is the Foundation Audit really required? Yes. The audit establishes a stable baseline, identifies risks, and enables efficient ongoing maintenance. Sites that skip audits encounter more issues and require more reactive work.
• Do you work with agency partners? Absolutely. Many agencies white-label our maintenance services for their clients. We provide partner-friendly reporting and communication.
• Can I upgrade or downgrade my plan? Yes. Plan changes take effect at the start of your next billing cycle.

Steps to Get Started:

1. Choose Your Plan: Select the platform and support level that matches your site and needs.
2. Foundation Audit: We conduct the one-time health assessment and deliver your prioritized action plan.
3. Ongoing Maintenance Begins: Your site enters proactive monthly care. We handle the technical work while you focus on growth.

Schedule a free 30-minute consultation where we'll review your current setup, discuss your goals, and recommend the right plan.